Booking Terms & Conditions

Cancellation, Booking Amendments & Refund Policy

Policy for Cancellations, Booking Amendments and Refunds by SUP & Soul for our UK based activities and trips

SUP & Soul reserves the right to amend any element, or all of, a SUP & Soul advertised activity or trip at any time based on weather conditions in the run up to and on the day of the event, third party supplier changes that are outside of our control and limited booking numbers.

Paddle boarding and any associated water-based activities offered by SUP & Soul will not be available to beginner paddle boarders between the months of November-March unless under extenuating circumstances such as, but not limited to, unusually warm weather that might reduce any associated risk.

The safety of SUP & Soul clients, employees and subcontractors is of the highest priority. SUP & Soul reserves the right to cancel and/or postpone an activity and/or request a client to cease partaking in an activity if there is any perceived risk to the client and/or SUP & Soul contractors/employees–this might include but is not limited to poor weather and/or water conditions; another Covid-19 outbreak and any subsequent local/national lockdowns; force majeure; anti-social or dangerous behaviour displayed by a client or the general public.

SUP & Soul reserves the right for all qualified instructors (whether employees or subcontractors) to be led by their training, expertise and location knowledge to determine what constitutes a high risk to all parties involved in an activity. Using predetermined operating procedures which include risk assessments and dynamic risk assessments SUP & Soul (and its employees/subcontractors) reserves the right to make the final decision to cancel/postpone an activity if the associated risks are deemed too high and cannot be effectively or satisfactorily mitigated or minimised. Our client’s and employee/contractor’s safety is our top priority.

SUP & Soul reserves the right to be led by guidance as set out by national and/or local government and/or relevant governing bodies/insurance providers of the sports, activities and events offered by SUP & Soul in determining if a SUP & Soul activity is deemed at high risk and therefore must be cancelled/postponed.

To secure your booking of either an activity or trip with SUP & Soul all specified monies must be paid in full and upfront. No activity or trip booking is secure without full payment prior to the scheduled activity date and time.

All SUP & Soul activity prices quoted, and paid, include a 10% non-refundable deposit. This covers the cost of administration of your booking.

In the event that SUP & Soul need to cancel an activity due to either bad weather/water conditions, a local/national lockdown/law change due to another potential Covid situation or through force majeure then the client can choose:

1. To have a full credit toward a future SUP & Soul activity (either the same or a similar activity), once re-booked and confirmed this constitutes a new booking and will be treated as such, the new booking will be subject to the terms and conditions as outlined here.

2. A refund of the balance paid after the non-refundable 10% deposit has been deducted.

Refund Policy for Date Change Requests and Cancellation by the Client

Refund Policy for Cancellations by the Client

If the client needs to cancel a booked and paid for activity with at least 21 days notice SUP & Soul will provide a refund of monies paid less the 10% non-refundable deposit.

If the client needs to cancel a booked and paid for activity with between 14-21 days notice SUP & Soul will provide a 75% refund of the original price paid.

If the client needs to cancel within 7-14 days of the activity SUP & Soul will provide a 50% refund of the original price paid.

If the client needs to cancel within 7 days of the activity or does not attend on the day SUP & Soul cannot offer a refund. Under any circumstances.

Policy for Date Change Requests by the Client

If the client cannot attend the activity originally booked, the client can reschedule the booking to an alternative date (between April-October 2026 only), the client is able to do this, and if necessary pay any difference in cost, for up to 21 days prior to the date of the original booking. The client can choose to either book onto a future SUP & Soul activity or receive a credit toward a future SUP & Soul activity (between April-October 2026 only).

SUP & Soul will only offer one date change per booking. If the client chooses to cancel the rescheduled booking, SUP & Soul cannot offer a refund or a credit.

If the client chooses to change the date of the booking within 7-21 days of the booking they may do so for a fee of £5.

SUP & Soul will only offer one date change per booking. If the client chooses to cancel the rescheduled booking, SUP & Soul cannot offer a refund or a credit.

It is not possible to change the date of a booking within 7 days of the booked activity. If the client chooses to change the date of the booked activity within 7 days of the date of the booked activity this will constitute as a cancellation of the existing booking, SUP & Soul cannot offer a refund or a credit in this situation. If the client chooses to make a new booking this must be paid for in full and upfront to secure the new booking. The new booking will then be subject to the terms and conditions as outlined here.

When the client books and pays for a place on a SUP & Soul UK activity or trip they are accepting the above stated terms and conditions.

Safety, Accessibility and Disclaimer Policy

It is the responsibility of SUP & Soul to determine and advertise the minimum skill level / physical ability (e.g. physical, swimming or paddle boarding ability) required to attend any water-based SUP & Soul activities and to assess at the time of booking, or soon after, if the client skill level/physical ability is suitable to safely participate in the advertised activity. SUP & Soul is committed to this responsibility by asking the client a series of physical and skills based questions that will help SUP & Soul determine if SUP & Soul are able and equipped to deliver the activity in a manner that prioritises the safety of all participants partaking in the activity - including all SUP & Soul clients and SUP & Soul employees/subcontractors and, where applicable, members of the general public.

SUP & Soul is committed to providing activities that are as safe and accessible as possible, regardless of physical ability, health and medical status and existing skill level in any given activity. As such SUP & Soul endeavours to go the extra mile to provide activities that are safe and accessible to all. That said, the team at SUP & Soul cannot cater for any particular and unique client needs, health concerns, pre-existing medical conditions, restrictive physical abilities that have not been well communicated to SUP & Soul - either at the time of booking or prior to the activity taking place. It is therefore the responsibility of the client to provide detailed information and accurate answers about any particular and unique needs, health concerns, pre-existing medical conditions, restrictive physical abilities in a timely, open and honest manner.

We cannot stress enough the importance of fully disclosing any health concerns, pre-existing medical conditions, restrictive physical abilities and/or any other important information that could put any persons partaking in a SUP & Soul activity at risk. SUP & Soul is dedicated to going above and beyond to make all activities as accessible and safe as possible to all clients but the team cannot cater for the unknown and reserve the right to refuse access to an activity if it is deemed unsafe for any and all participants. Either prior to the activity taking place, on the day of the activity taking place or after the activity has already started.

SUP & Soul will provide each client with access to an online disclaimer form that must be completed by all clients at least 48 hours prior to any booked and confirmed SUP & Soul activity. As such, SUP & Soul is providing clients with ample opportunity to disclose any particular and unique needs, health concerns, pre-existing medical conditions, restrictive physical abilities either at the time of booking, soon after booking or up to 48 hours prior to the activity taking place.

SUP & Soul reserves the right to determine, prior to or on the day of a scheduled activity, whether it is deemed safe for the client to join the booked and confirmed SUP & Soul activity based on the the information provided in this disclaimer form.

Failure to either complete the disclaimer form provided by SUP & Soul prior to a booked and confirmed SUP & Soul activity and/or failure to disclose any particular and unique client needs, health concerns, pre-existing medical conditions, restrictive physical abilities that may impact the safety and ability of the client and the safety of any other participants; and/or the ability of any SUP & Soul employees/subcontractors to safely deliver said activity, will result in SUP & Soul deciding on the day of the activity whether it is deemed safe to host the client on the water. If the decision is made that it is unsafe for the client, other participants or any SUP & Soul employees/sub-contractors then SUP & Soul reserves the right to ask the client to politely leave the session, and where applicable, the premises.

If the client is deemed to, whether prior to or during a paddle boarding/water-based session, have unsuitable skills/minimum physical ability required for the level of activity booked, SUP & Soul reserves the right to cancel the client’s activity booking less the 10% non-refundable deposit, and if within 7 days of the activity or if the activity session has already started SUP & Soul reserves the right to ask the client to politely leave the session (if already on the water the client will be accompanied off the water by a SUP & Soul instructor), and at this point no refund will be offered.

Acceptance of Terms & Conditions

Payment of deposits or full balance along with a booking form constitutes acceptance of the booking terms and conditions as outlined above and forms the basis of your contract with SUP & Soul.

For any clarification or questions regarding the terms and conditions outlined here please email cami@supandsoul.co.uk